fk44 Privacy Policy — Your Information Is Fully Protected

Purpose of This Policy

fk44 believes that user privacy is a fundamental right. The main goal of our privacy policy is to clearly inform you about what kind of information we collect about you, why we collect it, how we use that information, and what steps we take to protect your information. This policy applies equally to our website, mobile application, and other digital services.

Scope of Application

This policy applies to all individuals who:

• have registered on the fk44 platform or are in the process of registering;
• are using our website or application;
• have contacted us through customer service or live chat support;
• have taken advantage of our promotional offers or bonuses.

This platform is only for persons aged 21 or older. We do not collect information from minors, and if such information is collected, it is deleted immediately.

Personally Identifiable Information

When you create an account on fk44, we collect the following information:

• Full name (in Bengali and English);
• Date of birth (for age verification);
• Email address;
• Mobile number;
• Residential address;
• National ID or passport number (for identity verification).

Financial and Transaction Information

To process deposits and withdrawals, we store the following information:

• bKash, Nagad, Rocket, or Upay account number;
• Bank account details (for bank transfers);
• Transaction history, amounts, and dates;
• Information regarding deposit and withdrawal methods.

We never store your full payment card number or bank PIN. All financial transactions are secured through SSL encryption.

Technical and Usage Information

When you use our platform, some technical information is collected automatically:

• IP address and device type;
• Browser type and operating system;
• Time spent on the platform and pages visited;
• Information collected through cookies and tracking technologies;
• Game play history and preferences.

Account Management and Service Delivery

Using the information you provide, we create and manage your account, process transactions, and ensure you receive all services on the platform. This information is also used to verify your identity and to provide bonuses or rewards.

Security and Fraud Prevention

fk44 is committed to protecting all its users. We use your information to:

• detect and prevent unauthorized access to accounts;
• identify suspicious financial activity;
• comply with anti-money laundering (AML) and Know Your Customer (KYC) guidelines;
• detect multiple accounts or fraudulent activity.

Customer Service and Communication

We use your contact information to resolve your issues quickly and to share important updates. This includes account-related notifications, information about promotional offers (if you have given consent), and important messages regarding responsible gaming.

Platform Development and Analysis

We analyze your usage information to improve the platform's performance and user experience. This information is never used to identify you personally, but rather to produce statistics from an overall perspective.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser or device. fk44 uses cookies for the following purposes:

• Essential cookies: maintaining login sessions and ensuring security;
• Functional cookies: remembering your language preference and other personal settings;
• Analytics cookies: analyzing platform usage and identifying opportunities for improvement;
• Advertising cookies: displaying relevant promotional content.

Cookie Control

You can disable non-essential cookies at any time by changing your browser settings. However, please note that disabling essential cookies may disrupt some core functionality of the platform and you may have difficulty logging in.

Service Provider Partners

Some trusted third-party services are needed to operate our business. These include payment processors (bKash, Nagad, Rocket, Upay, and banks), game software providers, and technology support providers. All these partners are contractually bound to comply with our privacy standards.

Legal Obligations

In the following circumstances, we may be required to provide information to legal authorities:

• upon a valid court order or a lawful request from a law enforcement agency;
• to assist in the investigation of financial crimes or fraud;
• to comply with anti-money laundering laws;
• for the purpose of protecting national security or the public interest.

Business Restructuring

If fk44 undergoes a merger, acquisition, or asset sale in the future, your information may be transferred to the new ownership. In this case, we will notify you in advance by email and the new authority will ensure the same standard of privacy protection.

Technical Safeguards

fk44 uses industry-standard technology to protect your information:

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted;
• Sensitive information stored in databases is protected through encryption;
• Regular security audits and vulnerability testing;
• Two-Factor Authentication facility;
• Automated abnormal activity detection system.

Organizational Safeguards

Alongside technology, our internal security procedures are also strict:

• Only authorized staff have access to user information;
• All staff regularly receive training on privacy and data protection;
• Complete logs of data access are maintained;
• An immediate response plan is in place in the event of a data breach.

Data Retention Period

We retain your information only for as long as necessary. For active accounts, information is retained until the account is closed. Due to legal and regulatory requirements, certain specific information may be retained for a defined period even after the account is closed.

Policy Review and Updates

fk44 may review and update this privacy policy from time to time. This policy may change due to changes in services, the introduction of new technology, or legal requirements. For any significant changes, we will notify you in advance by email and the "Last Updated" date at the top of the policy will be changed.

Using the Platform After Changes

Continuing to use the platform after receiving notice of a policy change will be considered your acceptance of the new policy. If you do not agree with the changed policy, you may request that your account be closed.

Information of Minor Users

fk44 strictly does not provide services to persons under the age of 21. If we find that a minor has registered on our platform, their account will be closed immediately and all collected information will be deleted. Parents are requested to monitor their children's online activity.